Your Consumer Rights
When you shop with Maya Freya, your purchases are protected by Irish consumer law, including the Consumer Rights Act 2022. This means you're entitled to receive products that match their description, are of satisfactory quality and are fit for their intended purpose. If something isn't right with your order, you have statutory rights that are separate from any additional guarantees we may offer.
What are your rights if something is faulty?
If an item is faulty or doesn't meet the standards required by law, you may be entitled to a repair, replacement or refund. If you report a fault within 30 days of receiving your order, you generally have the right to return the item for a full refund. You can choose a repair or replacement instead if you prefer.
After the first 30 days, you can generally choose between a free repair and a replacement, provided your chosen option is possible and proportionate. If the problem cannot be resolved within a reasonable time, or in certain other circumstances, you may be entitled to a price reduction or refund.
In Ireland, you may be able to seek a remedy for faulty goods for up to six years from the date you receive them, depending on how long the product could reasonably be expected to last. These rights do not cover normal wear and tear, misuse or accidental damage caused after delivery.
How to report a faulty item
If you've noticed a problem with something you've ordered, please get in touch with us as soon as possible. Let us know what's wrong and, if you can, include your order number and a few photos showing the issue. We'll be happy to look into it and explain the next steps.
If a fault becomes apparent within the first 12 months after delivery, Irish consumer law generally presumes that it was present when you received the item, unless the retailer can demonstrate otherwise.
Read more about your rights on the official EU website
