All returns and exchanges are handled through our return portal, which you can access here. It’s easy to use and only takes a few minutes. Of course, we’re happy to help if you need any assistance.

You have a 30-day return right from the date of receipt, provided that all products are in the same condition as when received. This means the products must not have been used, show any signs of damage or stains, or smell of tobacco, perfume, sweat, or similar. The tags must also not have been removed.

We reserve the right to reject an exchange or return if the product does not meet these criteria.

For returns, a shipping fee of €6.50 will be deducted from your refund. If you choose to exchange your item for another product or a gift card instead, the return is free of charge.

If the entire order is returned, the shipping costs paid at the time of purchase will also be refunded. However, please note that shipping costs will not be refunded if only part of the order is returned.

You have 365 days of free exchange from the date of receipt, provided that all products are in the same condition as when received. This means the products must not have been used, show any signs of damage or stains, or smell of tobacco, perfume, sweat, or similar. The tags must also not have been removed.

We reserve the right to reject an exchange or return if the product does not meet these criteria.

We offer one free exchange. If you wish to return or exchange a product that has already been exchanged once, you will need to cover the return shipping cost yourself. You can still use our return portal, where you have the option to purchase return shipping.

Create your return or exchange in our return portal, which you can find here. Enter your order number and email address, then select the products you wish to return.

If you have chosen a refund in the form of a gift card, it will be sent to your email once we have received and processed your return package.

If you have chosen a refund to your payment card, you will receive a confirmation from us once your return has been processed. The refunded amount will appear in your bank account within 1–5 business days. If you paid via Klarna, your invoice will be cancelled or adjusted immediately after we have processed your return.

If you have chosen to exchange your order for other products, these will be shipped as soon as we have received and processed your return package.

We process all returns as quickly as possible, and no later than within 7 business days of receipt.

If you have any questions, feel free to contact us at support@mayafreya.ie

Please note the following:

1. When creating a return through our return portal, please make sure you have selected exactly the products you wish to return. If you include an item in your return that was not selected in the portal, it will not be eligible for a refund or exchange.
2. If you received a quantity discount and later cancel part of your order so that the conditions for the discount are no longer met, the discount will be void, and the value of the discount will be deducted from your refund.
3. For campaigns where you receive a free gift with purchases over a certain amount: If you return all or part of your order so that the total value no longer meets the conditions for the gift, the gift must also be returned. If the gift is not returned, its value will be deducted from your refund.
4. Unfortunately, it is not possible to return two separate orders in the same parcel, as our system does not support this. You will therefore only be refunded for one order. If you wish to save on return shipping, we offer alternatives such as an exchange for another product or a gift card.